Support for Apple/Mac Hardware

Please use the following procedures when your school is in need of support with Apple/Mac hardware (MacBooks, iPads, iPods, etc.):

  1. School is to enter a technology work-order for support on Apple/Mac hardware just as would be done for non-Apple hardware.
  2. Technology Support Technician (TST) will respond to school and assess situation.
  3. TST will resolve the issue if it is within their scope.
  4. If the problem is beyond the scope of a TST, issue will need to be handled by returning item(s) to Apple or possibly The Apple Store for service.
  5. Returns and service with Apple is to be handled  by the local having the issue.